Which of your cases makes you proudest of the result?

The cases that I am the proudest of the result are the ones in which a strong position was taken at the beginning, on either damages and liability, and a favourable settlement/judgment is reached for our insured. The most rewarding part of this work is being able to assist our insureds through a very difficult process and it means a great deal to me when they are pleased with the end result.

What do you think the most important factor is in resolving a file?

I have found that respectful communication regarding the file on its merits is the most important factor in coming to a resolution. Our justice system is adversarial by nature and I vigorously defend each one of my clients. However, what normally facilitates resolution is frank and honest conversations with opposing counsel regarding each parties interests. These conversations allow both parties to see the bigger picture of the file and negotiate a fair resolution.

What’s the most valuable lesson that your professional experience has taught you?

You can never be too prepared. Many of the make or break details for a file are buried in medical documents or start as a benign comment during an Examination for Discovery. Preparation allows for effective, organized and persuasive advocacy that leads to the best results for the client and for the insured.