Which of your cases makes you proudest of the result?
While I typically focus on process rather than result (as I believe the result will flow from a strong procedural foundation), the results in the cases that have gone to trial make me very proud as they validate the process. While going to trial is rarely a client’s preferred outcome, achieving success at trial is extremely rewarding as it justifies the very hard work done by the entire team.
What do you think the most important factor is in resolving a file?
Resolution is often best achieved by truly understanding the underlying position of the other party. While much of the time it is money that matters most, expressing an understanding or empathy with an opposing party’s position can go a very long way in resolving a dispute.
What’s the most valuable lesson that your professional experience has taught you?
Be curious. Each person and situation is unique and there are often many layers to the issues that we deal with. That makes it important to be professionally curious to achieve a deeper understanding of the problems that we are asked to rectify.